The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 27, 2009
Filed:
Mar. 17, 2004
Sandy Chai-jen Wang, Hayward, CA (US);
Arumugam Appadurai, Sunnyvale, CA (US);
John Robert Labarge, Palo Alto, CA (US);
Margaret Ann Boothroyd, San Francisco, CA (US);
Cory Andrew Luellen, Mountain View, CA (US);
Mang Kang Yong, Menlo Park, CA (US);
Leo K. Chiu, Daly City, CA (US);
Sandy Chai-Jen Wang, Hayward, CA (US);
Arumugam Appadurai, Sunnyvale, CA (US);
John Robert LaBarge, Palo Alto, CA (US);
Margaret Ann Boothroyd, San Francisco, CA (US);
Cory Andrew Luellen, Mountain View, CA (US);
Mang Kang Yong, Menlo Park, CA (US);
Leo K. Chiu, Daly City, CA (US);
Apptera, Inc., San Bruno, CA (US);
Abstract
A voice application creation and deployment system includes a voice application server for creating and serving voice applications to clients over a communication network; at least one voice portal node having access to the communication network, the portal node for facilitating client interaction with the voice applications; and an inference engine executable from the application server. In a preferred embodiment the inference engine is called during one or more predetermined points of an ongoing voice interaction to decide whether an inference of client need can be made based on analysis of existing data related to the interaction during a pre-determined point in an active call flow of the served voice application, and if an inference is warranted, determines which inference dialog will be executed and inserted into the call flow.