The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 13, 2009
Filed:
Apr. 04, 2005
Charles M. Link, Ii, Atlanta, GA (US);
Max G. Faulkner, Roswell, GA (US);
Donald M. Cardina, Lawrenceville, GA (US);
Charles M. Link, II, Atlanta, GA (US);
Max G. Faulkner, Roswell, GA (US);
Donald M. Cardina, Lawrenceville, GA (US);
AT&T Mobility II LLC, Atlanta, GA (US);
Abstract
A system for providing USSD-like features in a wireless network is provided. Furthermore, the system provides for an automated customer service response in a wireless network. The system comprises a mobile switching center configured to analyze a digit string received from a mobile device. In some embodiments, an analysis and translation module converts the digit string into a service request. The service request is sent to a trigger platform which generates and forwards an immediate connection termination response to release the connection. The trigger platform further initiates a customer service response process to obtain the information indicated by the service request. The customer service response containing the service requested information may be validated prior to a short message service center formatting and forwarding the customer service response to the requesting mobile device.