The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 13, 2009
Filed:
Aug. 18, 2004
Adam Lee Klein, Cedar Park, TX (US);
Charles Scott, Austin, TX (US);
Marc Andrew Sullivan, Austin, TX (US);
Wesley Mcafee, Cedar Park, TX (US);
Donn Wilbum, Jr., Seagoville, TX (US);
Adam Lee Klein, Cedar Park, TX (US);
Charles Scott, Austin, TX (US);
Marc Andrew Sullivan, Austin, TX (US);
Wesley McAfee, Cedar Park, TX (US);
Donn Wilbum, Jr., Seagoville, TX (US);
AT&T Intellectual Property I, L.P., Reno, NV (US);
Abstract
The disclosure is directed to a customer support call system including an interactive voice response system configured to receive a customer support call and configured to determine a caller identification. The interactive voice response system is configured to determine whether the customer support call is associated with a computer system having an installed self-support tool. The customer support call system further includes a call center management system responsive to the interactive voice response system. The call center management system is configured to direct the customer support call in response to determining whether the customer support call is associated with the computer system having the installed self-support tool.