The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 29, 2009
Filed:
May. 29, 2007
Steven G. Smith, Roswell, GA (US);
Robert H. Willis, Jr., Louisville, KY (US);
James R. Miller, Lawrenceville, GA (US);
James R. Mccracken, Atlanta, GA (US);
Ralph J. Mills, Atlanta, GA (US);
R. Eddie Glascoe, Jr., Alpharetta, GA (US);
Steven G. Smith, Roswell, GA (US);
Robert H. Willis, Jr., Louisville, KY (US);
James R. Miller, Lawrenceville, GA (US);
James R. McCracken, Atlanta, GA (US);
Ralph J. Mills, Atlanta, GA (US);
R. Eddie Glascoe, Jr., Alpharetta, GA (US);
AT&T Intellectual Property I, L.P., Reno, NV (US);
Abstract
Methods and systems are provided for processing data in association with an operation performed by a technician at a customer service location in a telecommunications system. In one embodiment, the method includes transmitting data related to at least one piece of existing telecommunications equipment being used in connection with the special service at the customer service location; communicating at least one alternative candidate for the existing telecommunications equipment through at least one graphical user interface to the technician at the customer service location; and, generating change data including at least one new candidate selected from a group of the alternative candidates for replacement of the existing telecommunications equipment at the customer service location. Computer-readable media embodiments of the present methods are also provided.