The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 22, 2009
Filed:
Sep. 04, 2002
Paul English, Arlington, MA (US);
Paul English, Arlington, MA (US);
Intuit Inc., Mountain View, CA (US);
Abstract
In response to an event occurring on a user's computer, a system, method, and user interface automatically determine the nature and context of the event, and search a database for support items, such as other users' comments, suggestions, or answers that are relevant to the event. Events can include, for example, errors, usage problems, or other difficulties with the software application, operating system, or hardware. Other resources, such as bulletin boards, discussion groups, websites, and the like, can also be automatically searched for support items using the parameters and context describing the event. The system and method select those support item or items that are most highly rated by other users as providing accurate, reliable, or otherwise useful information, and that appear to be the most relevant to the event. Also provided, in one embodiment, is a mechanism by which a user can evaluate a support item after he or she has read it.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile