The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 08, 2009
Filed:
Apr. 13, 2006
Paul M. English, Winchester, MA (US);
James D. Giza, Sutton, MA (US);
Paul M. English, Winchester, MA (US);
James D. Giza, Sutton, MA (US);
Kayak Software Corporation, Norwalk, CT (US);
Abstract
A customer support system is provided that integrates with a legacy email system. The customer support system receives customer inquiries via a feedback form, formats the inquiries into emails and routes the emails to selected employees. A dynamic status indicator is incorporated into each email that indicates the status of the customer's inquiry. The value of the status indicator is resolved at the time an employee opens or displays the email for viewing. All customer inquiries and employees responses are individually tracked and maintained in a database for analysis and reporting.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile