The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 01, 2009
Filed:
Mar. 06, 2003
Douglas W. Steele, Fort Collins, CO (US);
Katherine C. Hogan, Fort Collins, CO (US);
Randall B. Campbell, Fort Collins, CO (US);
Alberto Squassabia, Fort Collins, CO (US);
Todd M. Goin, Loveland, CO (US);
Douglas W. Steele, Fort Collins, CO (US);
Katherine C. Hogan, Fort Collins, CO (US);
Randall B. Campbell, Fort Collins, CO (US);
Alberto Squassabia, Fort Collins, CO (US);
Todd M. Goin, Loveland, CO (US);
Hewlett-Packard Development Company, L.P., Houston, TX (US);
Abstract
An apparatus, system, and a corresponding method, for designating and implementing support level agreements (SLAs). A customer forwards a query defining required resources. Predetermined support level agreement options are then provided to the user based upon the required resources. The customer then forwards their selection of a particular predetermined support level agreement, which includes a plurality of measurement monitors and corresponding non-compliance thresholds defined therein. Based upon the particular support level agreement selected by the customer, service for that customer is enabled.