The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 04, 2009
Filed:
Apr. 15, 2005
Arun D Raghavan, Seattle, WA (US);
Ashvinkumar J. Sanghvi, Sammamish, WA (US);
Vij Rajarajan, Issaquah, WA (US);
Arun D Raghavan, Seattle, WA (US);
Ashvinkumar J. Sanghvi, Sammamish, WA (US);
Vij Rajarajan, Issaquah, WA (US);
Microsoft Corporation, Redmond, WA (US);
Abstract
In connection with an operations management system, a vendor feedback system reports on operational events that occur on customer data centers. The operations management system provides a standardized environment for providing feedback to a vendor of components installed at the customer data centers. Methods supported by the vendor feedback system can include directing the operations management system to report on predefined operational events involving the components installed by the vendor at the customer data centers. Event reports are then stored at the customer data centers in response to occurrences of the predefined operational events. The event reports can be generated in cooperation with the operations management system. The event reports are transmitted to the vendor as feedback relating to the components, and the vendor receives the event reports from the customer data centers. The vendor, in turn, can then analyze the event reports in detail to address any issues with the vendor's products or services, referred to collectively as components, that may be increasing the customer's TCO.