The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 21, 2009
Filed:
May. 07, 2008
Oded Fuhrmann, Zichron Yaakov, IL;
Ron Hoory, Haifa, IL;
Dan Pelleg, Haifa, IL;
International Business Machines Corporation, Armonk, NY (US);
Abstract
A Voice User Interface is provided for interactively responding in a synthesized voice to a call from a human caller, a Text to Speech system by which text entered by an agent and interactive data are converted to synthesized speech, a morphing transformation library containing pre-computed voice transformation parameters unique to each agent affiliated with the VUI, and a switching system for transferring handling of the call between the VUI and the agent. The human agent's verbal interaction with the caller is performed in the agent's natural voice. Text transmitted by an agent to a caller and interactive data is in a synthesized voice created using the pre-computed transformation parameters corresponding to the agent's ID selected from the morphing transformation library. All speech presented to a caller is presented in approximately the same unique voice as initially presented when the call is established, thereby permitting an aurally seamless phone call, as perceived by the caller.