The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 14, 2009
Filed:
May. 25, 2006
Erik Frederick Hennum, San Francisco, CA (US);
Matthew Paul Laroche, Palo Alto, CA (US);
Eric Benjamin Munson, Hillsboro, OR (US);
Goss Franklin Nuzzo-jones, Bedford, VA (US);
Erik Frederick Hennum, San Francisco, CA (US);
Matthew Paul Laroche, Palo Alto, CA (US);
Eric Benjamin Munson, Hillsboro, OR (US);
Goss Franklin Nuzzo-Jones, Bedford, VA (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
An apparatus, system, and method are disclosed for enhancing help resource selection for a user that accesses a help function within a computer application. The method of enhancing the help resource selection comprises determining a list of help resources applicable to the current context of the user interaction with the computer application and the help feature. Then, the method ranks applicable help resources according to relevance criteria set by the practitioner of the invention. For example, the practitioner may wish to provide certain help resources based upon the skill level of the user and whether the user has accessed specific help resources in the past. The method would preferentially select those help resources that matched the user skill level and past access criteria set by the practitioner.