The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 09, 2009
Filed:
Dec. 10, 2003
Andras Montvay, Stuttgart, DE;
Harald Reiter, Aachen, DE;
Josef Lauter, Geilenkirchen, DE;
Ralf Schmidt, Aachen, DE;
Olaf Such, Aachen, DE;
Christian Reichinger, Neutraubling, DE;
Andras Montvay, Stuttgart, DE;
Harald Reiter, Aachen, DE;
Josef Lauter, Geilenkirchen, DE;
Ralf Schmidt, Aachen, DE;
Olaf Such, Aachen, DE;
Christian Reichinger, Neutraubling, DE;
Koninklijke Philips Electronics N. V., Eindhoven, NL;
Abstract
The system () according to the invention is arranged to support an automatic informing of callers (S, S, . . . , SN) upon an event of an interrupt in a telecommunication line engaged with a receiving station () according to a telecommunication protocol. In order to carry out said automatic informing the receiving station () is adapted with a computer program () arranged to transmit a prerecorded message to all engaged parties upon an event of the interrupt. The computer program is further arranged to carry out background interaction with a caller who is put on hold, so that the caller is not left behind unattended.