The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 02, 2009
Filed:
Aug. 05, 2005
Baiju D. Mandalia, Boca Raton, FL (US);
Joseph G. Rusnak, Durham, NC (US);
Robert J. Sundstrom, Cary, NC (US);
Baiju D. Mandalia, Boca Raton, FL (US);
Joseph G. Rusnak, Durham, NC (US);
Robert J. Sundstrom, Cary, NC (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method of queue busting using a wireless computing device can include executing a portlet within a wireless computing device, wherein the portlet is configured to query for kiosk availability and receiving a request to reserve a kiosk for use by a customer from the wireless computing device. The wireless computing device can be local to the kiosk. The method further can include determining availability of the kiosk according to scheduling information for the kiosk and reserving the kiosk for use by the customer for a period of time according to the step of determining availability of the kiosk. A message, which specifies reservation information, can be sent to the wireless computing device or a representative scheduled to communicate with the customer through the kiosk. A characteristic of the kiosk can be automatically configured and a communication session with the kiosk can be established.