The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 02, 2009
Filed:
Dec. 22, 2003
Thomas E. Creamer, Boca Raton, FL (US);
Neil Katz, Parkland, FL (US);
Zygmunt A. Lozinski, Paperworth Everard, GB;
Victor S. Moore, Boynton Beach, FL (US);
Thomas E. Creamer, Boca Raton, FL (US);
Neil Katz, Parkland, FL (US);
Zygmunt A. Lozinski, Paperworth Everard, GB;
Victor S. Moore, Boynton Beach, FL (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method, system and apparatus for managing guest services to a telephone subscriber using identifying information provided through the PSTN to a guest services management center. In accordance with the present invention, a guest services management method can include prompting a guest through an established telephone call to manage at least one guest service without first prompting the guest for identifying information. The method further can include managing the guest service without accessing guest information derived through the established telephone call.