The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 05, 2009
Filed:
Sep. 06, 2005
Allen Louis Gorin, Berkeley Heights, NJ (US);
Irene Langkilde Geary, Los Angeles, CA (US);
Marilyn Ann Walker, Morristown, NJ (US);
Jeremy H. Wright, Warren, NJ (US);
Allen Louis Gorin, Berkeley Heights, NJ (US);
Irene Langkilde Geary, Los Angeles, CA (US);
Marilyn Ann Walker, Morristown, NJ (US);
Jeremy H. Wright, Warren, NJ (US);
AT&T Intellectual Property II, Reno, NV (US);
Abstract
This invention concerns a method and system for monitoring an automated dialog system for the automatic recognition of language understanding errors based on a user's input communications. The method illustratively determines whether a probability of understanding the user's input communication exceeds a first threshold. If the first threshold is exceeded, further dialog is conducted with the user. Otherwise, the user may be directed to a human for assistance. The method also illustratively determines whether the probability also exceeds a second threshold, the second threshold being higher than the first. If so, then further dialog is conducted with the user using the current dialog strategy. However, if the probability falls between a first threshold and a second threshold, the dialog strategy may be adapted in order to improve the chances of conducting a successful dialog with the user. Conducting further automated dialog with the user in an attempt to identify a particular task that the user wants the system to perform is carried out only upon a determination that there is at least a predetermined probability that further automated dialog will enable the system to identify the particular task.