The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 21, 2009
Filed:
Sep. 18, 2003
Yen-fu Chen, Austin, TX (US);
John W. Dunsmoir, Round Rock, TX (US);
Mark L. Feinberg, Smyrna, GA (US);
Abhay Pradhan, Austin, TX (US);
Hari Shankar, Cary, NC (US);
Yen-Fu Chen, Austin, TX (US);
John W. Dunsmoir, Round Rock, TX (US);
Mark L. Feinberg, Smyrna, GA (US);
Abhay Pradhan, Austin, TX (US);
Hari Shankar, Cary, NC (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
The present invention provides a method, apparatus, and computer program product for displaying real-time service level performance, breach, and guaranteed uniformity with automatic alerts and proactive rebating for a utility computing environment. Service level agreement parameters, based on a service level agreement between a customer and a service provider, are used to identify discrepancies in a promised service level for the utility computing environment. A real-time view of a current service level and the promised service level for the customer are displayed. When a discrepancy between the promised service level and the current service level occurs, a rebate is generated for the customer. Alerts identifying the discrepancy and its root cause are provided to the customer and the service provider for the discrepancy. Alerts may also be provided prior to the occurrence of the discrepancy so that an action may be performed to eliminate the potential discrepancy.