The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 14, 2009
Filed:
Oct. 27, 2004
Marc Andrew Sullivan, Austin, TX (US);
Adam Lee Klein, Cedar Park, TX (US);
Wesley Mcafee, Cedar Park, TX (US);
Charles Scott, Austin, TX (US);
Donn E. Wilburn, Jr., Seagoville, TX (US);
Marc Andrew Sullivan, Austin, TX (US);
Adam Lee Klein, Cedar Park, TX (US);
Wesley McAfee, Cedar Park, TX (US);
Charles Scott, Austin, TX (US);
Donn E. Wilburn, Jr., Seagoville, TX (US);
AT&T Intellectual Property I, L.P., Reno, NV (US);
Abstract
A method for troubleshooting broadband connections, e.g., a digital subscriber line (DSL) connections, includes detecting a problem with the broadband connection at an end device. Then, a determination is made as to whether the problem can be resolved at the end device. After determining that the end device cannot resolve the problem, a request is sent to a data network connection device connected remotely to the end device to attempt to determine the cause of the problem. In particular embodiment, the problem at the end device can be resolved based on information obtained by the data network connection device. Further, the problem at the end device can be resolved based on information obtained by the end device.