The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 03, 2009
Filed:
Jul. 28, 2003
Amanda Elizabeth Chessell, Hampshire, GB;
Jason Cornpropst, Mebane, NC (US);
John Kenyon Gerken, Iii, Apex, NC (US);
William Pettit Horn, Scarsdale, NY (US);
Heather Marie Kreger, Louisburg, NC (US);
Eric Labadie, Toronto, CA;
David M. Ogle, Cary, NC (US);
Abdolreza Salahshour, Raleigh, NC (US);
Harm Sluiman, Toronto, CA;
John William Sweitzer, Austin, TX (US);
Amanda Elizabeth Chessell, Hampshire, GB;
Jason Cornpropst, Mebane, NC (US);
John Kenyon Gerken, III, Apex, NC (US);
William Pettit Horn, Scarsdale, NY (US);
Heather Marie Kreger, Louisburg, NC (US);
Eric Labadie, Toronto, CA;
David M. Ogle, Cary, NC (US);
Abdolreza Salahshour, Raleigh, NC (US);
Harm Sluiman, Toronto, CA;
John William Sweitzer, Austin, TX (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
Problems are resolved in a business process that includes application programs that run on an Information Technology (IT) infrastructure having IT components. A symptom is generated that identifies a problem in the business process. Selected application programs and/or IT components in the IT infrastructure that may cause the problem in the business process are identified, based on the symptom. A respective situation for a respective selected application program and/or IT component is obtained. The respective situation is one of a set of component-independent predefined situation categories that is associated with a respective selected application program and/or IT component. The respective situations provide the status of the selected application programs and/or IT components in a common situation format that includes the associated one of the component-independent predefined situation categories. The respective situations that are obtained are analyzed to identify at least one problem in the selected application programs and/or IT components that may cause the problem in the business process.