The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 17, 2009
Filed:
Jul. 26, 2005
Ellis E. Bishop, Austin, TX (US);
Randy S. Johnson, O'Fallon, MO (US);
Tedrick N. Northway, Wood River, IL (US);
Norman J. Peterson, Austin, TX (US);
Paul D. Peterson, Round Rock, TX (US);
H. William Rinckel, Prospect, CT (US);
Ellis E. Bishop, Austin, TX (US);
Randy S. Johnson, O'Fallon, MO (US);
Tedrick N. Northway, Wood River, IL (US);
Norman J. Peterson, Austin, TX (US);
Paul D. Peterson, Round Rock, TX (US);
H. William Rinckel, Prospect, CT (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method for analyzing a problem in a distributed processing business system used to provide a service is disclosed. The method comprises identifying the problem; preparing for an audit; performing the audit; reviewing the audit; developing an action plan; developing an execution plan; deploying a solution in accordance with the execution plan; monitoring the deployed solution; and recording lessons learned. Alternatively, the method may be applied to evaluate the capacity of a distributed processing business system to provide a prospective service. In this alternative embodiment, the method comprises identifying the problem; preparing for an audit; performing the audit; reviewing the audit; preparing a rating table; populating the rating table with results from the audit; calculating a service rating based upon the results entered in the rating table; and presenting the service rating to management.