The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 17, 2009
Filed:
May. 15, 2008
Radhika Bhatnagar, Cary, NC (US);
Barnaby L. Court, Morrisville, NC (US);
Michael P. Etgen, Cary, NC (US);
Anjan Reddy Kundavaram, Durham, NC (US);
Elizabeth A. Schreiber, Cary, NC (US);
David B. Styles, Cary, NC (US);
Radhika Bhatnagar, Cary, NC (US);
Barnaby L. Court, Morrisville, NC (US);
Michael P. Etgen, Cary, NC (US);
Anjan Reddy Kundavaram, Durham, NC (US);
Elizabeth A. Schreiber, Cary, NC (US);
David B. Styles, Cary, NC (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A computer implemented method of matching user descriptions of technical problem manifestations with system problem descriptions in which system-level symptoms for computer-related problems which map to problem descriptions and recommended fixes are broken into sub-phrases, and an index of association ratios between the system-level symptom sub-phrases and sub-phrases derived from text extracted from corpora related to computer problem symptoms is generated and prioritized. When user-entered text related to a computer-related problem is received, it is searched against the prioritized index, and matches are presented for the user in order of prioritization from which the user can select and run a recommended fix to which the selection is mapped.