The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 17, 2009
Filed:
May. 14, 2003
Marc Hite, Plano, TX (US);
Robert Mudd, Keller, TX (US);
Paula Jourde, Allen, TX (US);
Jimmie Jones, Jr., Plano, TX (US);
Richard Falcone, Addison, TX (US);
Marc Hite, Plano, TX (US);
Robert Mudd, Keller, TX (US);
Paula Jourde, Allen, TX (US);
Jimmie Jones, Jr., Plano, TX (US);
Richard Falcone, Addison, TX (US);
Evercom Systems, Inc., Irving, TX (US);
Abstract
Disclosed are systems and methods which provide intelligent queuing with respect to processing transaction records. According to one embodiment, transaction records, such as collect calling records, are initially processed to a point that they are ready for release to an appropriate third party for further processing, billing, and/or collection, and are submitted to a queue. Queued transaction records preferably have initial queuing period information associated therewith. Embodiments dynamically change such queuing period information while a transaction record is pending in the queue, such as based upon further intelligence collected with respect to the party to the transaction, based upon subsequent transaction behavior, etcetera.