The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 03, 2009
Filed:
Jun. 06, 2006
Karthik Lakshminarayanan, Issaquah, WA (US);
Vikram Kakumani, Redmond, WA (US);
Karthik Lakshminarayanan, Issaquah, WA (US);
Vikram Kakumani, Redmond, WA (US);
Microsoft Corporation, Redmond, WA (US);
Abstract
Targeted rules and action based support techniques are described, in which, operational data collected from a plurality of clients is used to generate support instructions for troubleshooting operational problems of the clients. Clients are provided targeted access to support instructions based upon information included in the support instructions which matches the support instructions to the clients. In an implementation, clients may be placed in one or more groups based on the analysis of the operational data and may receive support instructions corresponding to the group automatically and without user intervention.