The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 16, 2008
Filed:
Jun. 07, 2004
Judith C. Espejo, Snellville, GA (US);
Lance F. Casey, Suwanee, GA (US);
Carmen D. Andia, Atlanta, GA (US);
Judy D. Martin, Lawrenceville, GA (US);
Adrian C. Rudd, Powder Springs, GA (US);
Susan F. Meek, Norcross, GA (US);
Brenda L. Boyden, Smyrna, GA (US);
Judith C. Espejo, Snellville, GA (US);
Lance F. Casey, Suwanee, GA (US);
Carmen D. Andia, Atlanta, GA (US);
Judy D. Martin, Lawrenceville, GA (US);
Adrian C. Rudd, Powder Springs, GA (US);
Susan F. Meek, Norcross, GA (US);
Brenda L. Boyden, Smyrna, GA (US);
AT&T Intellectual Property, I, L.P., Wilmington, DE (US);
Abstract
A wireless communications system providing interactive voice response is disclosed. The system is menu driven, and can accept information as well as deliver information to the customer in the form of prompts or prompt information. The system includes provisions that permit customers to vary the prompt information. In prompt information can be varied in a number ways, including the method of delivery, the content, pre or post-call prompts, and the frequency in which the prompt information is delivered.