The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 25, 2008
Filed:
Jul. 01, 2004
Christopher Hercules Claudatos, San Jose, CA (US);
William Dale Andruss, Minneapolis, MN (US);
Bruce David Leetch, Mason, OH (US);
Jeffrey Keith Porter, Springboro, OH (US);
Christopher Hercules Claudatos, San Jose, CA (US);
William Dale Andruss, Minneapolis, MN (US);
Bruce David Leetch, Mason, OH (US);
Jeffrey Keith Porter, Springboro, OH (US);
EMC Corporation, Hopkinton, MA (US);
Abstract
A method, article of manufacture, and apparatus for automated processing of an auditory communication is disclosed. In an embodiment, this comprises receiving the auditory communication with call transport information, triggering a first policy based on the data, and selecting, based on the first policy, at least a first lexicon comprising a plurality of keywords. A first portion of the call is compared to the first lexicon to identify keywords matched by the first portion of the call, and a second policy is invoked based on the matched keywords. The action(s) specified by the second policy is taken. Actions may include termination of the call, joining a third party, archiving the call, changing a characteristic of the call, or further processing using another lexicon.