The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 25, 2008
Filed:
Dec. 15, 2003
Thomas E. Creamer, Boca Raton, FL (US);
Brent L. Davis, Deerfield Beach, FL (US);
Peeyush Jaiswal, Boca Raton, FL (US);
Victor S. Moore, Boynton Beach, FL (US);
Thomas E. Creamer, Boca Raton, FL (US);
Brent L. Davis, Deerfield Beach, FL (US);
Peeyush Jaiswal, Boca Raton, FL (US);
Victor S. Moore, Boynton Beach, FL (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method () of dynamically assigning a plurality of voice ports and arranging a plurality of menu choice prompting sequences for at least one application includes the step of receiving () a plurality of incoming calls and monitoring () at least one among a recognition error rate for each menu option and execution path, a success rate for completing a desired transaction and an associated origination number, and monitoring frequently used menu options. In response to the monitoring steps, at least one of the menu choice prompting sequences among the plurality of menu choice prompting sequences can be rearranged () and at least one voice port among the plurality of voice ports can be reassigned ().