The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Nov. 18, 2008

Filed:

Nov. 19, 2002
Applicant:

Yumi Kato, Tokyo, JP;

Inventor:

Yumi Kato, Tokyo, JP;

Assignee:

Sony Corporation, Tokyo, JP;

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 20/00 (2006.01);
U.S. Cl.
CPC ...
Abstract

A system and method of managing products includes a server which is networked with a plurality of terminals to provide users of the terminals with proper support. When a support event occurs at any terminal, the terminal requests the server, through a requesting section, for support via a network, along with an IP address. The server, which includes a database containing registration information such as IP addresses and purchase dates registered when the terminals are purchased, receives the request including the IP address via a receiver, and searches for relevant registration information contained in the database in accordance with the IP address to provide the requested support.


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