The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 21, 2008
Filed:
Jul. 07, 2004
Stephen Breitenbach, San Diego, CA (US);
James Chase, San Clemente, CA (US);
Seda Gragossian, Encinitas, CA (US);
Stephen Breitenbach, San Diego, CA (US);
James Chase, San Clemente, CA (US);
Seda Gragossian, Encinitas, CA (US);
Oracle International Corporation, Redwood Shores, CA (US);
Abstract
Responsive to an incoming telephone call, a session server consults pre-stored caller preferences to generate a source file of caller-specific audio content, then conducts an interactive playback session audibly presenting the content to the caller. Each call's source file may include an internally stored history record documenting events that occur during playback, such as caller utterances, identity of audio content presented, voice prompts presented to the caller, errors, and time stamps of various playback events. In response to certain caller utterances or completion of the source file's presentation, the session server may reference the history record for guidance in creating an appropriate follow-up source file containing appropriate supplementary audio content. Use may also be made of history records for purposes such as increasing the functionality of interactive user playback, providing billing records, aiding debugging, and preserving data that is useful for marketing purposes.