The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 07, 2008
Filed:
Aug. 29, 2003
Jagannathan Shiva Shankar, Bangalore, IN;
Aruna K. Muvvala, San Jose, CA (US);
Stephen Schleimer, San Jose, CA (US);
Jagannathan Shiva Shankar, Bangalore, IN;
Aruna K. Muvvala, San Jose, CA (US);
Stephen Schleimer, San Jose, CA (US);
Cisco Technology, Inc., San Jose, CA (US);
Abstract
Software agents perform a process to monitor the availability and/or performance of various functions of a messaging system, such as a Unified Messaging System. A call is initiated to an endpoint, where the endpoint is registered with a messaging system and is configured to forward incoming messages to the messaging system. A first agent transmits a message to the endpoint for forwarding to the messaging system. A second agent that is associated with the endpoint then determines whether the endpoint receives a message notification in response to the transmitted message. In an embodiment, the time that elapses between arrival of the message at the endpoint and reception of a message notification is determined. In an embodiment, if the second agent is able to access a mailbox and retrieve the transmitted message, then the message retrieved from the messaging system is compared with the version of the original message that was received at the endpoint. Whether the retrieved message suffered any degradation from its path through the messaging system is determined based on the comparison.