The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 02, 2008
Filed:
May. 06, 2002
Sudeep Bharati, Bellevue, WA (US);
Mark Derbecker, Seattle, WA (US);
Mark Carroll, Bellevue, WA (US);
Corneliu Lupu, Sammamish, WA (US);
Sudeep Bharati, Bellevue, WA (US);
Mark Derbecker, Seattle, WA (US);
Mark Carroll, Bellevue, WA (US);
Corneliu Lupu, Sammamish, WA (US);
Microsoft Corporation, Redmond, MA (US);
Abstract
The present invention provides a method for collecting information to uniquely identify an application on a client computer upon the occurrence of a reporting event, such as a crash. The method is implemented by providing a client computer having access to a network. In order to uniquely identify the application, the method generates an inventory of selected files stored in at least one directory, normally including the directory containing the application executable file. The method further generates an inventory of system properties for the client computer. The inventories are transmitted via the network to a server computer. Upon receipt by the server computer, the inventory information is compared with corresponding information in a database to determine whether the application can be uniquely identified. If the application can be identified, the user can be notified of a solution or other information in response to the reporting event. If no appropriate response can be found, the inventory data can be retained in the database for future reference.