The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 26, 2008
Filed:
Jan. 30, 2007
Applicants:
Benjamin A. Knott, Round Rock, TX (US);
Robert R. Bushey, Cedar Park, TX (US);
Inventors:
Benjamin A. Knott, Round Rock, TX (US);
Robert R. Bushey, Cedar Park, TX (US);
Assignee:
AT&T Knowledge Ventures, L.P., Reno, NV (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/523 (2006.01); G06F 11/34 (2006.01);
U.S. Cl.
CPC ...
Abstract
A method of evaluating a design for a call center system. A particular system is put into use and data collected to quantify various quality of service factors. Each quality of service factor is multiplied times an expense multiplier and added to an agent cost factor. The result is a metric that describes the system in monetary terms.