The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 12, 2008
Filed:
Apr. 26, 2002
Michael L. Gailey, Dunwoody, GA (US);
Eric A. Portman, Norcross, GA (US);
Chad S. Holmes, Atlanta, GA (US);
Michael J. Burgiss, Smyrna, GA (US);
Angela King Smith, Atlanta, GA (US);
Michael L. Gailey, Dunwoody, GA (US);
Eric A. Portman, Norcross, GA (US);
Chad S. Holmes, Atlanta, GA (US);
Michael J. Burgiss, Smyrna, GA (US);
Angela King Smith, Atlanta, GA (US);
Accenture LLP, San Jose, CA (US);
Abstract
A method and system for routing call failures in a location-based services system. A remote terminal is connected to a location-based services system and is used to generate a voice-based tailored request for information. The voice-based tailored request for information is interpreted with a voice recognition application and a natural language processing application. If the voice recognition application or the natural language processing application fail to determine the meaning of the tailored request for information to a predetermined level of accuracy then the remote terminal is routed to a call center.