The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 05, 2008
Filed:
Dec. 18, 2003
Harold Allan Brischke, San Antonio, TX (US);
Dwayne Lamarr Bess, San Antonio, TX (US);
Robert Wilson Barner, San Antonio, TX (US);
Michael Craig Nickel, Boerne, TX (US);
Jeffrey William Gallagher, San Antonio, TX (US);
Harold Allan Brischke, San Antonio, TX (US);
Dwayne LaMarr Bess, San Antonio, TX (US);
Robert Wilson Barner, San Antonio, TX (US);
Michael Craig Nickel, Boerne, TX (US);
Jeffrey William Gallagher, San Antonio, TX (US);
United Services Automobile Association, San Antonio, TX (US);
Abstract
The present invention provides an electronic communication system and method for conducting business transactions. The present invention requires a customer to access a proprietary e-mail application residing behind one or more firewalls to enable one to one communication with a customer service representative. The electronic mail system of the present invention is equipped with workflow component(s), mainframe system tie-ins, human resource system(s) capable of accessing CRM information, and archiving/storage capabilities to ensure accurate records of all electronic communication. The system further utilizes a series of attractive graphic interfaces to ensure that both the organization and the customer are provided with the requisite information for transacting business via electronic mail.