The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 05, 2008
Filed:
Oct. 17, 2003
Applicants:
Philippe Wieczorek, Saint Ismier, FR;
Lionel Kyriakides, Brignoud, FR;
Inventors:
Philippe Wieczorek, Saint Ismier, FR;
Lionel Kyriakides, Brignoud, FR;
Assignee:
Hewlett-Packard Development Company, L.P., Houston, TX (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01);
U.S. Cl.
CPC ...
Abstract
The present invention provides a communication system and method via which users can obtain assistance from an operator on the use of their equipment such as, for example, a mobile phone. The user contacts the operator, who, using data relating to the equipment, retrieved from a database, talks the user through the use of their equipment. As the user attempts to give effect to any operator instructions, feedback is provided to the operator on the progress made by the user in attempting to implement those instructions.