The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 15, 2008
Filed:
Feb. 22, 2002
Charles Kenneth Davis, Iii, Mechanicsburg, PA (US);
Kevin Thomas Mcclain, Durham, NC (US);
Charles Kenneth Davis, III, Mechanicsburg, PA (US);
Kevin Thomas McClain, Durham, NC (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
Temporary access is provided to enable a service provider to service a customer's system resource such as data processing or communication equipment. A prearranged but dormant user account for the service provider is automatically activated in response to a trigger event such as the opening of a trouble ticket. The account is automatically deactivated upon detecting a closure event associated with the trigger event, such as the closing of the trouble ticket, expiration of a predetermined time interval following detection of the trigger event, or occurrence of a predetermined time. This provides a timely yet secure way for a customer to allow a service provider access to system resources which requires neither a standing open account nor manual opening and closing of a user account for the service provider.