The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 24, 2008
Filed:
Aug. 31, 2001
John D. Frazier, Ramona, CA (US);
Michael L. Reed, San Diego, CA (US);
John D. Frazier, Ramona, CA (US);
Michael L. Reed, San Diego, CA (US);
Teradata US, Inc., Miamisburg, OH (US);
Abstract
A service establishment, such as a fast-food restaurant or a bank, improves customer satisfaction by monitoring the quality of service received by the customer and compensating the customer with a personalized offer of compensation when service is inadequate. When the customer visits the service establishment, the service establishment detects the customer's presence by acquiring a signal from a device, such as an RF transponder, carried by the customer. The establishment uses information contained in this signal to identify the customer and to retrieve archived information about previous interactions with the customer. The establishment then analyzes the archived information to identify a product or service of interest to the customer and, before the customer leaves the service establishment, to offer the product or service to the customer.