The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 10, 2008
Filed:
Feb. 05, 2001
Tooru Horie, Hitachiota, JP;
Hiraku Ikeda, Hitachinaka, JP;
Akira Okabe, Hitachi, JP;
Kinichi Suzuki, Tokai-mura, JP;
Tooru Horie, Hitachiota, JP;
Hiraku Ikeda, Hitachinaka, JP;
Akira Okabe, Hitachi, JP;
Kinichi Suzuki, Tokai-mura, JP;
Hitachi, Ltd., Tokyo, JP;
Abstract
An answer system for technical support comprises an web server for receiving information of an inquiry sent from a user via an internet; an inquiry-information data base for storing the inquiry information which has been received by the web server; a fire wall for preventing the information of the inquiry, which is stored in the inquiry-information data base, from being accessed by outsiders via the telecommunication network; an intranet for communicating the information of the inquiry, which is stored by the web server, to an information service furnisher; an input unit for inputting an answer to the information of the inquiry, which has been communicated via the intranet; and a mail server for sending the answer to the information of the inquiry, which has been input by the input unit.