The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 10, 2008
Filed:
Jun. 25, 2004
Koubun Suzuki, Kanagawa, JP;
Koubun Suzuki, Kanagawa, JP;
Ricoh Company, Ltd., Tokyo, JP;
Abstract
In an image forming device management system and method, a failure in any of a plurality of image forming devices on a first LAN is detected by a management apparatus. A failure message is transmitted from the management apparatus to a center system via a public switched telephone network when the failure is detected, the failure message including a failure code provided to identify the failure. The failure message, transmitted by the management apparatus, is received at the center system. A database of the center system is accessed by using the failure code of the received failure message so as to produce results of the accessing at the center system. A service department ID is extracted from the database based on the accessing results. A service request message is transmitted from the center system to a service department indicated by the service department ID.