The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 10, 2008
Filed:
Nov. 09, 2005
Devin Green, Charlotte, NC (US);
Drew Palmer, Swarthmore, PA (US);
Edmond J. Dougherty, Jr., Wayne, PA (US);
Todd A. Binkowski, Charlotte, NC (US);
Daniel Green, Palm Desert, CA (US);
Devin Green, Charlotte, NC (US);
Drew Palmer, Swarthmore, PA (US);
Edmond J. Dougherty, Jr., Wayne, PA (US);
Todd A. Binkowski, Charlotte, NC (US);
Daniel Green, Palm Desert, CA (US);
ESP Systems, LLC, Charlotte, NC (US);
Abstract
A data processing system for analyzing customer and employee interactions in a service establishment is disclosed. The data processing system, comprises a plurality of remote customer, employee units and a central unit. The units each include a transceiver to send and receive signals. The signals are all received by the central unit and relayed to the appropriate unit. The central unit time stamps and records all signals in a database. The system further comprises an evaluation program which analyzes the signal data to provide employee performance ratings and staffing recommendations.