The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 03, 2008
Filed:
Jun. 30, 2000
Jay S. Walker, Ridgefield, CT (US);
Andrew S. Van Luchene, Santa Fe, NM (US);
Daniel E. Tedesco, Huntington, CT (US);
John B. Dickerson, Norwalk, CT (US);
Keith Bemer, Brooklyn, NY (US);
Russell P. Sammon, Pacifica, CA (US);
Andrew P. Golden, Yarmouthport, MA (US);
Anna Rath, Hamden, CT (US);
Magdalena Mik Fincham, Ridgefield, CT (US);
Geoffrey M. Gelman, Stamford, CT (US);
Jay S. Walker, Ridgefield, CT (US);
Andrew S. Van Luchene, Santa Fe, NM (US);
Daniel E. Tedesco, Huntington, CT (US);
John B. Dickerson, Norwalk, CT (US);
Keith Bemer, Brooklyn, NY (US);
Russell P. Sammon, Pacifica, CA (US);
Andrew P. Golden, Yarmouthport, MA (US);
Anna Rath, Hamden, CT (US);
Magdalena Mik Fincham, Ridgefield, CT (US);
Geoffrey M. Gelman, Stamford, CT (US);
Walker Digital, LLC, Stamford, CT (US);
Abstract
A method and system for collecting and categorizing survey data includes receiving customer information from a customer. A query is identified based at least in part on the customer information. The query is output for presentation to the customer. In one embodiment, the query is presented to the customer by prompting an employee, such as a clerk at a point-of-sale terminal, to verbally present the question to the customer. A customer response to the query is then received. The request from the customer may be, e.g., a request to purchase one or more products or it may be a request for assistance or information. The customer response is then captured and analyzed.