The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 03, 2008
Filed:
Jul. 31, 2006
Applicants:
John David Sarlay, Dallas, TX (US);
Paul Harold Leamon, McKinney, TX (US);
Meghan Herbert, Dallas, TX (US);
Inventors:
John David Sarlay, Dallas, TX (US);
Paul Harold Leamon, McKinney, TX (US);
Meghan Herbert, Dallas, TX (US);
Assignee:
IEX Corporation, Richardson, TX (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06F 9/46 (2006.01);
U.S. Cl.
CPC ...
Abstract
Multimedia contacts are forecasted, propagated, and managed for each period in a range. The number of contacts received in a period is forecasted using historical methods and is propagated to succeeding periods based on the business goals, such as how quickly a certain contact type is to be handled. After the contacts have been propagated, a total contacts to handle is determined for each period, and the staffing requirements are calculated therefrom.