The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 03, 2008
Filed:
Apr. 16, 2002
Robert E. Krocker, Stoddard, WI (US);
Terence D. Baier, La Crosse, WI (US);
Merle A. Renaud, Onalaska, WI (US);
Paul C. Rentmeester, La Crosse, WI (US);
Robert M. Swanson, La Crosse, WI (US);
Patrick J. Wilson, La Crosse, WI (US);
Kirk W. Johnson, Prairie Du Sac, WI (US);
Robert E. Krocker, Stoddard, WI (US);
Terence D. Baier, La Crosse, WI (US);
Merle A. Renaud, Onalaska, WI (US);
Paul C. Rentmeester, La Crosse, WI (US);
Robert M. Swanson, La Crosse, WI (US);
Patrick J. Wilson, La Crosse, WI (US);
Kirk W. Johnson, Prairie Du Sac, WI (US);
Trane International Inc., New York, NY (US);
Abstract
A system for servicing a computer controlled machine comprising: a computer controlled machine including a device operable to perform a function, a controller controlling the operation of that device, and a data access port for transferring data and commands from the controller; and a service tool operably connected to the data access port, the service tool including a remote communications capability, a computer, and diagnostics and graphing software; and an expert observer system operably linked to the remote communications capability of the service tool and including historical machine data, machine sales information, software revisions for the controller, additional diagnostics software, and an expert observer capable of providing a mentor capability to the operator of a service tool.