The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 27, 2008
Filed:
Aug. 13, 2002
Robert R. Bushey, Cedar Park, TX (US);
Theodore B. Pasquale, Austin, TX (US);
Scott H. Mills, Austin, TX (US);
John M. Martin, Austin, TX (US);
Benjamin A. Knott, Round Rock, TX (US);
Kurt M. Joseph, Austin, TX (US);
Robert R. Bushey, Cedar Park, TX (US);
Theodore B. Pasquale, Austin, TX (US);
Scott H. Mills, Austin, TX (US);
John M. Martin, Austin, TX (US);
Benjamin A. Knott, Round Rock, TX (US);
Kurt M. Joseph, Austin, TX (US);
AT&T Knowledge Ventures, L.P., Reno, NV (US);
Abstract
A method and system for automating the creation of customer-centric interfaces includes a customer-centric interface system automatically creating a customer-centric interface, a collection engine, a customer language engine, a task frequency engine, a customer structure engine, and a customer performance engine. The collection engine collects a plurality of customer intention information. The customer language engine utilizes the customer intention information to create customer-centric menu prompts using the customers own terminology and action specific object words. The task frequency engine determines a frequency of occurrence for the tasks for which the customers contact the customer-centric interface and orders the tasks within the customer-centric interface. The customer structure engine determines how the customers relate the tasks together and groups the tasks according to task relationships. The customer performance engine tests the customer-centric interface and modifies the customer-centric interface for optimal performance.