The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 20, 2008
Filed:
Jul. 23, 2001
David B. Kay, Los Gatos, CA (US);
Denis Lynch, San Jose, CA (US);
Mark Angel, Napa, CA (US);
Shafi Mohammed, Moutain View, CA (US);
Catherine Wormington, San Carlos, CA (US);
David B. Kay, Los Gatos, CA (US);
Denis Lynch, San Jose, CA (US);
Mark Angel, Napa, CA (US);
Shafi Mohammed, Moutain View, CA (US);
Catherine Wormington, San Carlos, CA (US);
Consona CRM Inc., Indianapolis, IN (US);
Abstract
In an information retrieval application, a system and method for detecting content holes. A content body is parsed into a plurality of concepts nodes, including a first concept node. A percentage of successful service interactions is determined as a function of concept node and, if the percentage of successful service interactions at the first concept node is below a predefined threshold, a content hole is flagged.