The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 06, 2008
Filed:
Sep. 14, 2004
Christopher A. Adkins, Lexington, KY (US);
George Chausanski, Lexington, KY (US);
Jeffrey R. Ehlert, Lexington, KY (US);
Douglas K. Peterson, Jr., Irvine, KY (US);
Timothy L. Strunk, Lexington, KY (US);
Christopher A. Adkins, Lexington, KY (US);
George Chausanski, Lexington, KY (US);
Jeffrey R. Ehlert, Lexington, KY (US);
Douglas K. Peterson, Jr., Irvine, KY (US);
Timothy L. Strunk, Lexington, KY (US);
Lexmark International, Inc., Lexington, KY (US);
Abstract
A method for providing technical support to a customer relating to an imaging cartridge used in an imaging apparatus includes receiving a request from the customer for assistance relating to the imaging cartridge; executing diagnostic software associated with a type of the imaging apparatus based on the request to generate a diagnostic code pertaining to the imaging cartridge; receiving the diagnostic code from the customer; performing an analysis of the diagnostic code; and determining an action to be taken based on the analysis of the diagnostic code.