The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 29, 2008
Filed:
May. 22, 2003
James D. Allen, Westlake Village, CA (US);
James D. Allen, Westlake Village, CA (US);
The DIRECTV Group, Inc., El Segundo, CA (US);
Abstract
A combination of new hardware at the subscriber site, hardware and services at the satellite broadcasting center and new installation procedures provide a cost-effective approach for verifying 'callback' functionality. The required test and monitoring hardware may be provided as an external test CAM and call progress monitor (CPM) or integrated into the IRD. The satellite broadcast center is provided with a call responder & data test system (CRDTS) that is set up to automatically receive and evaluate test calls over a back channel and a call recording system (CRS) that records the test results and notifies the billing center of a successful installation. The installer installs the dish and IRD, verifies 'callback' functionality by placing a test call that is evaluated by the CRDTS, and then calls a customer service representative (CSR) to complete the service authorization process. The CSR checks the CRS to verify that the “callback” function is operational and authorizes payment to the installer.