The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 29, 2008
Filed:
May. 25, 2001
Earl Walter Emerick, Rochester, MN (US);
Lonny R. Olson-williams, Rochester, MN (US);
Van Dee Sammons, Marietta, GA (US);
Kurt Clifford Thompson, Rochester, MN (US);
Paul William Wertzler, Rochester, MN (US);
Ronald Dean Young, Zumbrota, MN (US);
Earl Walter Emerick, Rochester, MN (US);
Lonny R. Olson-Williams, Rochester, MN (US);
Van Dee Sammons, Marietta, GA (US);
Kurt Clifford Thompson, Rochester, MN (US);
Paul William Wertzler, Rochester, MN (US);
Ronald Dean Young, Zumbrota, MN (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
Embodiments of the present invention provide an integrated methodology that simplifies upgrade choices for complex computer products through the use of automation and integration of product monitoring and business applications with, for example, web based capabilities. Historical information for computer systems is collected and transmitted to a remote support system. Over time, sufficient historical data provides a historical view of the systems indicative of usage and facilitating the choice of product enhancements, upgrades and customization. Further, this historical view may be integrated with the advances in the product that are kept by the remote support system as well as with the performance requirements of third party application providers.