The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 22, 2008
Filed:
Nov. 30, 2004
Nathan K. Ahuna, Overland Park, KS (US);
Alison K. Kossover, Overland Park, KS (US);
Nancy Maggard, Olathe, KS (US);
Vijaykumar Musuvathy, Flower Mound, TX (US);
Nathan K. Ahuna, Overland Park, KS (US);
Alison K. Kossover, Overland Park, KS (US);
Nancy Maggard, Olathe, KS (US);
Vijaykumar Musuvathy, Flower Mound, TX (US);
Sprint Communications Company L.P., Overland Park, KS (US);
Abstract
A system is provided for advising in the selection of products to offer customers. The system includes one or more data stores that contain sets of product selection related data including customer information, and product and service related to telecommunications products and services. The system includes an integration layer, a product advisor engine and a profile. The integration layer contains multiple components operable to retrieve data from the appropriate data stores. The product advisor engine analyzes the data retrieved by the integration layer components to select products to offer to customers while the customer is in communication with the customer service representative. The profile is generated by the product advisor engine and includes at least one customer product offering.