The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 25, 2008
Filed:
Jun. 16, 2003
Thomas James Fox, Apex, NC (US);
Eric R. Kern, Durham, NC (US);
Charles Christian Queen, Cary, NC (US);
Celia Anne Schreiber, Raleigh, NC (US);
Thomas James Fox, Apex, NC (US);
Eric R. Kern, Durham, NC (US);
Charles Christian Queen, Cary, NC (US);
Celia Anne Schreiber, Raleigh, NC (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method of providing diagnostic service for a data processing system includes retrieving product data identifying a data processing element in response to an alert generated by the element. The retrieved product data is forwarded to a networked diagnostic site. A diagnostic package is retrieved, the diagnostic package including diagnostic code appropriate for the alerting element. The diagnostic package is forwarded to the data processing system. The diagnostic code is then installed and executed to perform diagnostic testing of the element. Results generated during execution of the diagnostic code may then be used to take machine initiated corrective action. After the results have been generated, the diagnostic software is uninstalled from the data processing system.