The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 11, 2008
Filed:
Sep. 28, 2004
Steven R. Klinkner, Fremont, CA (US);
Jay B. Perry, San Jose, CA (US);
Larry R. Lancaster, Jr., Santa Clara, CA (US);
Scott A. Schoenthal, Dublin, CA (US);
Steven R. Klinkner, Fremont, CA (US);
Jay B. Perry, San Jose, CA (US);
Larry R. Lancaster, Jr., Santa Clara, CA (US);
Scott A. Schoenthal, Dublin, CA (US);
Network Appliance, Inc., Sunnyvale, CA (US);
Abstract
A computer system is coupled to a remote service provider over a network. The computer system, in response to certain events, may generate an error package, which is transmitted to the remote service provider over the network. The error package includes system logs and may include other pertinent data. The remote service provider receives and unbundles the package, and analyzes the system logs. If it is determined that an error is present, an annotated log is returned to the computer system, and a user is prompted with the corrective action. According to another embodiment of the invention, an error catalog is generated and incorporated into the source code of the operating system of the computer system.