The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 25, 2007
Filed:
Jul. 11, 2003
Hung-yang Chang, Scarsdale, NY (US);
Jun-jang Jeng, Armonk, NY (US);
Santhosh Kumaran, Croton-on-Hudson, NY (US);
Haifei LI, White Plains, NY (US);
Liang-jie Zhang, Cortlandt Manor, NY (US);
Hung-Yang Chang, Scarsdale, NY (US);
Jun-Jang Jeng, Armonk, NY (US);
Santhosh Kumaran, Croton-on-Hudson, NY (US);
Haifei Li, White Plains, NY (US);
Liang-Jie Zhang, Cortlandt Manor, NY (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
Systems and methods for monitoring and controlling business level SLAs (Service level Agreements), and more particularly, systems and method for monitoring and controlling business level SLAs using probe points, KPIs (Key Performance Indicators) and business commitments. An XML (extensible Markup Language)-based specification referred to as BPCL (Business Process Commitment Language) is used to describe business commitments. BPCL specifications are used by a business process management (BPM) system to configure, monitor, and control business processes based on business commitments. Business Commitments and BPCL provide a path toward model-based management for dynamic e-business solutions.