The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 18, 2007
Filed:
Aug. 30, 2000
Suzanne P. Hassell, Clearwater, FL (US);
Jeff Davis, Indian Rocks Beach, FL (US);
Charles J. Mele, Neshanic Station, NJ (US);
Eric K. Vallone, Fair Haven, NJ (US);
Michael J. Cripps, Lincroft, NJ (US);
Edward W. Landis, Holmdel, NJ (US);
Warren M. Bartlett, Palm Harbor, FL (US);
Roopali S. Paranjpe, Bridgewater, NJ (US);
Suzanne P. Hassell, Clearwater, FL (US);
Jeff Davis, Indian Rocks Beach, FL (US);
Charles J. Mele, Neshanic Station, NJ (US);
Eric K. Vallone, Fair Haven, NJ (US);
Michael J. Cripps, Lincroft, NJ (US);
Edward W. Landis, Holmdel, NJ (US);
Warren M. Bartlett, Palm Harbor, FL (US);
Roopali S. Paranjpe, Bridgewater, NJ (US);
Paradyne Corporation, Largo, FL (US);
Abstract
A troubleshooting portal method for providing connectivity between a first communication device and a second communication device. The second communication device resides in an access provider communication system. One embodiment comprises receiving a specification from a user by the first communication device, the specification comprising at least one predefined identifier that identifies the second communication device, and receiving a request to establish connectivity between the user and the second communication device; associating the predefined identifier with said second communication device; establishing connectivity between the first communication device and the second communication device based upon the specified predefined identifier; receiving at least troubleshooting data and a test from the user; and communicating the received troubleshooting data and the test to the second device.